A Voucher Image is the visual representation of your reward offer displayed to users in the Rewards Marketplace. It serves as a visual cue designed to attract and encourage users to claim the rewards. 

• Recommended Size: 640 x 640 pixels 
• Image Format: JPG or PNG 

To upload your voucher image, you can follow these simple steps: 

1. Go to the Rewards & Vouchers section and select Create Voucher.
2. Locate the Upload Voucher Image section. 
3. Click the Browse button and upload your image. 

A Voucher Title is the name or label assigned to a specific reward. It is visible to users as they browse through available rewards in the Rewards Marketplace. 

A well-crafted Voucher Title is essential for: 

• Clarity: Clearly conveys the nature of the reward to the user. 
• Engagement: Encourages users to click and explore more about the voucher. 
• Organization: Assists users in quickly identifying and finding specific types of rewards in the marketplace. 

There is no character limit for voucher titles. You have the flexibility to use as many characters as needed to accurately and effectively describe your reward. 

The Voucher Type defines the nature of the reward being offered. It categorizes the voucher based on how it can be redeemed or utilized. Here are the types of vouchers you can choose from: 

1. In-Store Vouchers: These vouchers are designed for redemption at physical stores which offer discounts. 
2. E-commerce/Partner Promo Codes: These vouchers provide promotional codes that can be used for online purchases at specific stores or websites. 
3. Physical Item Vouchers: These represent vouchers that can be redeemed for physical products, such as merchandise or gift cards. 

When creating a voucher, carefully consider the type of reward you want to offer. The chosen voucher type will determine how the reward is redeemed and tracked. 

The Promotion Type determines the specific nature of the discount or incentive associated with a voucher. It outlines how the voucher can be applied to a purchase. Here are the types of promotion that you can choose from: 

1. Purchase with Purchase (PWP): This type of promotion requires users to purchase a specific product or meet a minimum spending threshold to qualify for the voucher’s benefit. 
2. Percentage Off: Offers a discount as a percentage of the total purchase amount. 
3. Money Off: Provides a fixed monetary discount on the total purchase amount. 
4. Free Gift: Entitles the user to a complimentary product or service with their purchase. 

The Voucher Download Period refers to the timeframe during which users can claim or download a specific voucher. It defines the window of opportunity for users to acquire the voucher before it expires or becomes unavailable. 

This feature allows you to control the availability of vouchers and create a sense of urgency, motivating users to claim their rewards within the specified period. 

To set the Voucher Download Period, specify the start and end dates, along with the times when the voucher can be claimed. Once you’ve entered the desired timeframe, simply click the Apply button to save your changes. 

Yes, you can extend the Voucher Download Period by updating the end date and time. Just modify the timeframe as needed, and the changes will be applied to allow additional time for users to claim the voucher. 

The Voucher Validity Period defines the timeframe during which a downloaded voucher can be redeemed. It’s the duration between a user claiming the voucher and the final date they can utilize its benefits. 

The SKALE Platform offers four options for setting a voucher’s validity period: 

1. 14 days after a user has downloaded the voucher: This option sets a specific timeframe for voucher redemption. Once a user downloads the voucher, they have exactly 14 days to utilize it before it expires. 
2. Number of days after a user has downloaded the voucher: This option lets you set a specific number of days after the voucher is downloaded for it to remain valid. You can choose from 1 – 365 days.  
3. Custom Date: This option lets you choose a specific expiration date for the voucher, regardless of when it’s downloaded. 
4. Midnight Daily: This option resets the voucher’s validity to midnight each day, allowing for daily redemptions within a set timeframe. 

The Total Downloadable Vouchers determine the maximum number of times a specific voucher can be downloaded by users. It is a key aspect of managing your voucher inventory and ensuring a fair distribution of rewards. 

You have the flexibility to set any number of Total Downloadable Vouchers based on your campaign goals and reward availability. Whether you want to offer a limited-time promotion with a fixed number of vouchers or make a reward accessible to all users, you have the control to define this quantity. 

The Total Redeemable Vouchers determine the maximum number of times a specific voucher can be successfully used to claim a reward.  

More Redeemable Vouchers Than Downloadable: This scenario implies that more users can redeem the voucher than initially downloaded it. This might occur in situations where vouchers are shared or transferred. 

Fewer Redeemable Vouchers Than Downloadable: This indicates that not all downloaded vouchers were successfully redeemed. This could happen due to various reasons, such as expired vouchers or users deciding not to use them. 

Redemption per Download determines how many times a user can redeem a single downloaded voucher. You can configure this setting to allow for either single-use vouchers or multiple redemptions.  

There is no default maximum limit which gives you the flexibility to set your own. This helps you control voucher usage and prevent abuse. 

This setting controls whether users can download a new voucher once their previous one expires. Enable it based on your campaign goals and the user experience you want to offer. 

This setting controls whether users can download another voucher after redeeming their previous voucher. If enabled, it encourages repeat engagement and provides additional incentives for users to continue participating.  

The Total Allowable Voucher Per User determines the maximum number of vouchers a single user can hold at any given time, regardless of whether the vouchers are expired or used.  

There is no default maximum limit which gives you the flexibility to set your own. This helps you control voucher usage and prevent abuse. 

Terms and Conditions are a set of rules that guide the participation and use of your campaign. It outlines the rights and responsibilities of both you as the campaign organizer and the users participating in your campaign. 

To add your campaign’s terms and condition, you can follow these simple steps: 

1. Go to the Rewards & Vouchers and select Create Voucher. 
2. Scroll down to Terms and Conditions.
3. Paste your Terms and Conditions in the space provided.  

The SKALE Platform offers a default template you can use as a starting point. Simply check the ‘Use our default template’ box below the Terms and Conditions section. 

A Privacy Policy Link is a clickable link that directs users to a document outlining your campaign’s privacy practices. It is essential for transparency and legal compliance. 

To add your campaign’s terms and condition, you can follow these simple steps: 

1. Go to the Rewards & Voucher and select Create Voucher. 
2. Complete the Details section of your voucher. 
3. Click Next Step. 
4. Paste your Privacy Policy Link in the space provided. 

The SKALE Platform offers a default template you can use as a starting point. Simply check the Use our default template box below the Privacy Policy Link section. 

Enabling the Marketplace Voucher feature allows you to integrate your campaign’s vouchers directly into the Rewards Marketplace with a designated point value.  

When Marketplace Vouchers are enabled, contact details collection (name, email, mobile number) is automatically disabled. This is because the marketplace handles user information and authentication. Also, voucher download notifications will still be sent to users, but the voucher redemption process will occur within the marketplace. 

You can collect users; name, emails, and mobile numbers when they download vouchers. To enable or disable the collection of these details, simply locate their corresponding toggles. 

Users will receive a notification confirming their voucher download via SMS for now. We’re working on adding email notifications as an additional option soon. 

The Voucher Download Notifications are not applicable to Physical Item Vouchers because they are redeemed physically rather than through a digital code or URL. 

These Merge tags are placeholders that allow you to dynamically insert specific information into your SMS notifications. Here are the commonly used merge tags for voucher-related notifications: 

1. Company Name: Replaces with the name of your company or brand.  
2. User Name: Replaces with the name of the user who downloaded the voucher.  
3. Voucher Wallet URL: Replaces with the URL where the user can access their voucher wallet.  
4. Voucher URL: Replaces with the unique URL of the downloaded voucher.  
5. Voucher Title: Replaces with the title or name of the voucher.  
6. Voucher Expiry: Replaces the expiration date of the voucher. 

By using merge tags, you can personalize your SMS notifications and provide users with relevant and timely information. 

The SKALE Platform offers a default template you can use as a starting point. Simply check the Use our default template box below the SMS Content section. 

This setting limits the number of SMS notifications sent to a single user per day, even if they download multiple vouchers during that day. It helps prevent overwhelming users with excessive messages. 

In this section, you have the flexibility to specify the locations where users can redeem their vouchers. You can choose from the following options: 

• Individual Outlets: Select specific outlets or stores where the voucher can be used. 

• All Outlets: If your vouchers are redeemable at all of your outlets, you can select the “Select All Outlets” option for convenience. 

You can register your online and offline outlets in the Business Data section or by clicking on “here” under the “Where can this voucher be redeemed?” 

The available redemption methods for your vouchers depend on the Voucher Type you selected in the Download section. Here’s a breakdown of the options: 

In-Store Vouchers 

• 6 Digit PIN: If you choose this option, the platform will generate a unique 6-digit PIN for each voucher. You’ll need to distribute these PINs to your physical stores. When users redeem the voucher, cashiers can verify the PIN to validate the redemption. 

Remember: To find the 6-digit pins for each outlet, click ‘here’ and check the ‘Redemption Method’ column in the Outlet Promotional Mechanic table. 

• None: If you select “None,” the platform won’t track in-store redemptions. This means you’ll need to manage voucher redemption manually at your physical locations. 

E-Commerce/Partner Promo Code Vouchers 

• None: For E-Commerce/Partner Promo Code vouchers, the only available redemption method is through a unique promo code. Users will enter this code during the checkout process on the partner’s website. 

Physical Item Vouchers 

• No Redemption Method: Physical Item Vouchers are redeemed in-person and don’t require a specific redemption method within the platform. 

You will need to select a promotional mechanic for each participating outlet. Here are the available options: 

• QR Code: Each outlet will have a unique QR code that users can scan using a smartphone. This is a convenient and secure method for voucher verification. 

• Barcode: Like QR codes, barcodes can be scanned for voucher validation. 

• Unique Promo Code: Assign a unique promo code to each outlet. Users will need to enter this code during the redemption process. 

• PIN Code: In addition to the voucher’s 6-digit PIN, it requires users to enter a PIN specific to the outlet for added security. 

• Plain Text: While less secure, you can use a simple text code for voucher redemption if other methods are not feasible. 

To set promotional mechanics for each outlet, you can follow these simple steps: 

1. Go to the Rewards & Vouchers and select Create Voucher. 
2. Complete the Details and Download section of your voucher. 
3. Select the outlets you want to include. 
4. Choose 6-digit pin as your redemption method. 
5. Click Set Promotional Mechanics for Outlet(s).” 
6. Fill out the necessary details for each option you select for each outlet. 
7. Once done, click the Save changes button.

• QR Code: Upload a unique QR code image for each outlet. 
• Barcode: Generate or upload unique barcodes for each outlet. 
• Unique Promo Code: Create a unique promo code for each outlet. 
• Pin Code: If using a PIN-based system, generate unique PINs for each outlet. 
• Plain Text: Enter the plain text code for each outlet. 

The Outlet Promotional Mechanic will be unavailable. To continue, click the Save Step button at the bottom-right corner of the page to proceed to the Settings section.