SMS blasts are most effective for urgent notifications, such as time-sensitive alerts or emergency announcements. They are also well-suited for short, concise messages that require immediate attention.

1. Click the Filter Type and select the Voucher Series option from the list.

2. Select your desired voucher(s) from the Voucher Series dropdown menu.

For detailed instructions on creating a voucher, please refer to our Create Voucher section.

3. Click the Status dropdown menu and select one or more of the available options: Unused, Burnt, or Burnt in POS.

• Unused vouchers are still available for use.
• Burnt vouchers have been redeemed online or through non-POS methods.
• Burnt in POS vouchers have been redeemed at a physical Point of Sale (POS) system.

4. Click the Between Dates dropdown menu and choose an option: Anytime or Custom Range to select the date range of the filter.

• Anytime: This option includes all voucher transactions regardless of when they occurred. It’s like viewing the entire history of voucher usage.
• Custom Range: This option allows you to filter voucher transactions based on a specific date or time period. You can define a start date and an end date to view only the transactions that happened within that timeframe.

For the Custom Range option:

1. Click on the calendar dates.
2. Select the desired start date and end date for the voucher series.
3. Click the Apply button to save your changes.

5. Select an option in the Redeemed how many times dropdown menu and enter your desired number in the provided field.

• At Least: Are for voucher redemptions greater than or equal to a specific number.
• Equals To: Are for voucher redemptions exactly equal to a specific number.
• No More Than: Are for voucher redemptions less than or equal to a specific number.

1. Click the Filter Type and select the User Registration Date option from the list.

2. To edit the user registration date range, click the first calendar to set the start date and the second calendar to set the end date.

3. Click the Apply button to finalize your settings.

1. Click the Filter Type and select the Exclude Users option from the list.

2. Copy and paste the User UID(s) into the designated field next to the filter type to exclude them from the notification blast.

You can find the User UID(s) in the Blast Receipts section or by clicking View User List button below the designated field.

Method 1: Blast Receipts List

Method 2: View User List

3. Copy and paste the user UID(s), then press Enter to add it.

1. Click the Filter Type and select the Only Select From These Users option from the list.

2. Copy and paste the user UID(s) into the designated field next to the filter type to segment them for the notification blast.

You can find the User UID(s) in the Blast Receipts section or by clicking View User List button below the designated field.

Method 1: Blast Receipts List

Method 2: View User List

3. Copy and paste the user UID(s), then press Enter to add it.

1. Click the Filter Type and select the Always Include These Users option from the list.

2. Copy and paste the user UID(s) into the designated field next to the filter type to include them in the notification blast.

You can find the User UID(s) in the Blast Receipts section or by clicking View User List button below the designated field.

Method 1: Blast Receipts List

Method 2: View User List

3. Copy and paste the user UID(s), then press Enter to add it.

1. Click the Filter Type and select the Event Triggers option from the list.

2. Select the Status and Event Trigger from the available options.

• Has Done: It indicates that the specific event trigger has been completed by the user.
• Has Not Done: It signifies that the specified event trigger has not been completed by the user.

To learn more about Event Triggers, please refer to our Event section or click the View Events button below.

3. Select an option in the How many times dropdown menu and enter your desired number in the provided field.

• At Least: The event trigger occurred a minimum number of times.
• Equals To: The event trigger occurred exactly the specified number of times.
• No More Than: The event trigger occurred a maximum number of times.

4. Click the Between Dates dropdown menu and choose an option: Anytime or Custom Range to select the date range of the filter.

• Anytime: This option considers all instances of the event trigger, regardless of when they occurred.
• Custom Range: This option allows you to specify a specific timeframe for analyzing the event trigger. You can set a start date and an end date to examine the trigger’s behavior within that particular period.

For the Custom Range option:

1. Click on the calendar dates.
2. Select the desired start date and end date for the event trigger.
3. Click the Apply button to save your changes.

1. Click the Filter Type and select the Event Goals option from the list.

2. Select the Status and Event Trigger from the available options.

• Has Done: It indicates that the specific event goal has been completed by the user.
• Has Not Done: It signifies that the specified event goal has not been completed by the user.

To learn more about Event Goals, please refer to our Goals section or click the View Events button below.

3. Select an option in the How many times dropdown menu and enter your desired number in the provided field.

• At Least: The event goal occurred a minimum number of times.
• Equals To: The event goal occurred exactly the specified number of times.
• No More Than: The event goal occurred a maximum number of times.

4. Click the Between Dates dropdown menu and choose an option: Anytime or Custom Range to select the date range of the filter.

• Anytime: This option considers all instances of the event goal, regardless of when they occurred.
• Custom Range: This option allows you to specify a specific timeframe for analyzing the event goal. You can set a start date and an end date to examine the goal’s behavior within that particular period.

For the Custom Range option:

1. Click on the calendar dates.
2. Select the desired start date and end date for the event goal.
3. Click the Apply button to save your changes.

1. Click the Filter Type and select the Q&A option from the list.

2. Select the Question that you want to review.

This feature applies only to the Daily Riddle Main Game. Learn more about Main Games here.

3. Click the Answer for [Question] dropdown menu and choose the response you would like to select for that specific question.

1. Scroll down to the Blast Recipients List under the Filter Settings.
2. Look for the Show entries under the Preview List of Users (Number). 
3. Click the number in the Show Entries section to display a list of recipients based on your filter setting(s), allowing you to easily browse through them.

1. Scroll down to the Blast Recipients List under the Filter Settings.
2. Look for the Search bar on the right side of the Show entries option. 
3. Simply type in a relevant keyword or phrase related to the user(s) that you’re looking for. The platform should then filter the list to display only user(s) containing your search term. 

The Date of Blast refers to the scheduled date and time when your SMS notification will be sent to your recipients.

1. Log in to your SKALE Enterprise Platform account
2. Hover over the left side panel, select Notification Blast, and then click Create Blast under the Settings section.  
3. Fill out the Blast Type and Target Users section then proceed to the Blast Details.
4. Click on the Date of Blast field and select your desired date and time of your blast.
5. Click the Apply button to save your selection.

No, the blast cannot be sent immediately. The platform requires a minimum lead time of 15 minutes from the current time to schedule a blast. This allows you time to review the details of your message and make any necessary changes or cancellations before it is sent.

An SMS Sender ID is the name or number that appears as the sender on a recipient’s device when they receive your SMS. It helps identify the sender, enhances your brand recognition, and builds trust with your recipients.

An SMS Template is a pre-designed message structure that helps to maintain uniformity while sending SMS blasts. It uses merge tags to personalize messages for each recipient, which improves relevancy and engagement.

You can customize your SMS Template by either creating your own message with Merge Tags to personalize it for each recipient or using our default template for convenience. 

To use the default template, simply check the Use our default template box located below the message input area.

SMS Merge Tags are placeholders used in templates to automatically insert personalized information into messages, such as the recipient’s name, company name, voucher details, or custom URLs.

Available SMS Merge Tags:

• Recipient Name: Personalizes the message with the recipient’s name (e.g., “Hello John”).
• Company Name: Includes the recipient’s company name for professional or business-related communications.
• Voucher Name: Clearly states the specific voucher being shared, such as “Summer Discount” or “Exclusive Member Offer.”
• My Voucher URL: Provides a direct link for recipients to easily view or redeem their voucher.
• Voucher Expired Date: Displays the voucher’s expiration date to create a sense of urgency and encourage timely redemption.
• Login URL: Provides a convenient link for recipients to access their account and view their information or offers.

Yes, you can preview your SMS Blast by adding a mobile number (include the country code, but omit the “+”) in the Test Recipient Mobile field and clicking the Send Test SMS button.

The Date of Blast refers to the scheduled date and time when your Email notification will be sent to your recipients.

1. Log in to your SKALE Enterprise Platform account
2. Hover over the left side panel, select Notification Blast, and then click Create Blast under the Settings section.  
3. Fill out the Blast Type and Target Users section then proceed to the Blast Details.
4. Click on the Date of Blast field and select your desired date and time of your blast.
5. Click the Apply button to save your selection.

No, the blast cannot be sent immediately. The platform requires a minimum lead time of 15 minutes from the current time to schedule a blast. This allows you time to review the details of your message and make any necessary changes or cancellations before it is sent.

The Email Subject is the heading of your voucher notification email. It highlights the voucher offer to grab the recipient’s attention and lets them know the email contains important details about their voucher.

The Email Sender Name is the name that appears in the recipient’s inbox, indicating who the email is from. It helps recipients identify the source of the email and builds trust with them.

The Reply-To Email is the email address where replies to your message will be sent. It allows recipients to respond directly to a designated email address, rather than the one used to send the email.

Yes, your Reply-To Email can be the same as your Sending Email. However, you may choose a different Reply-To Email address if you want replies to be directed to a specific inbox, such as a support or customer service email.

An Email Template is a pre-designed structure that you can customize with your content. It saves time and ensures consistency in your messages while allowing personalization for different recipients.

You can customize your Email Template by either creating your own message with Merge Tags to personalize it for each recipient or using our default template for convenience. 

To use the default template, simply check the Use our default template box located below the message input area.

Email Merge Tags are placeholders used in templates to automatically insert personalized information into messages, such as the recipient’s name, company name, voucher details, or custom URLs.

Available Email Merge Tags:

• Recipient Name: Personalizes the message with the recipient’s name (e.g., “Hello John”).
• Company Name: Includes the recipient’s company name for professional or business-related communications.
• Voucher Name: Clearly states the specific voucher being shared, such as “Summer Discount” or “Exclusive Member Offer.”
• My Voucher URL: Provides a direct link for recipients to easily view or redeem their voucher.
• Voucher Expired Date: Displays the voucher’s expiration date to create a sense of urgency and encourage timely redemption.
• Login URL: Provides a convenient link for recipients to access their account and view their information or offers.

Yes, you can preview your Email Blast by adding an email address in the Test Recipient Email field and clicking the Send Test Email button.